Terms of Play

Who can play

You must be at least 18 or have reached the legal age for online gaming where you live, if that age is higher. You are responsible for following the laws and age restrictions that apply to you. We may ask for proof of age. If you do not meet the age requirement, we may restrict access or suspend your account.

Residents of restricted countries cannot deposit or play for real money. The restricted-country list is maintained by Run4Win. When you register, you confirm your country of residence. We may request proof of your location at any time. If an account breaks this rule, we close it, and the money held in it may be forfeited.

You also confirm that you are not using a VPN.

Your account belongs to you

You may create one personal account. Multiple accounts can be terminated, and all payouts may be suspended or cancelled. Active bonuses and winnings gained through duplicate accounts can be confiscated.

Do not give anyone else access to your account, including a minor. Register for yourself and use Run4Win only for personal play, not for commercial profit.

If two or more accounts use overlapping IP addresses, we may confiscate funds or suspend access. Our decision on an IP address overlap is final and cannot be appealed.

Keep your registration details complete and accurate. We may ask for a passport or another official ID document, a proof of where you live, payment evidence, source-of-funds information, or other documents. We may suspend your account until we receive satisfactory information.

Documents used for verification must be in Latin or Cyrillic script. If you cannot provide documents in either script, we may require a video verification in which you present them.

You are responsible for the integrity of every document you submit, and we may check authenticity at any time. If you refuse a document request, or if your documents do not match the true information, we may close your account and confiscate the funds held in it. False, incomplete, inaccurate or misleading information may lead to immediate account closure and cancellation of all funds. Forged documents are treated as fraud.

Making a deposit

Use only a payment method registered in your own name. Third-party payments are not accepted. If a security check shows that another person’s payment method was used, your winnings will be confiscated and the deposit goes back to the person who owns that payment account. We are not responsible for funds lost after a deposit from a third-party account.

Minimum and maximum deposit amounts depend on the payment method. The applicable limits are shown when you choose an option. Ask [email protected] which available methods suit your country of residence.

If you deposit and place no bets, we may cover our fees when you withdraw.

Requesting a withdrawal

We may verify your identity before processing any payout. Refunds and withdrawals may be held until verification is complete. If your personal information is false or incomplete, a withdrawal may be refused and your account terminated. We may also have to report your activity to the relevant authorities.

When your total bets since the last deposit are less than three times that deposit, we may charge the transaction-processing fees connected with both the deposit and withdrawal. This decision is at our discretion.

You can withdraw up to 7,500 EUR in a week, counted from your last successful cashout. The monthly limit is 15,000 EUR and resets on the first day of each month. A specific promotion may set different limits. We may make exceptions for the most active players.

We try to get in touch with you about each withdrawal request. If we cannot reach you within two weeks of the request, your account may be locked because the KYC process has not been completed. If your KYC information is still incomplete 40 days after we ask for it, winnings from bonus or real-money play may be forfeited.

Availability of a payment option does not guarantee that every payment will be processed successfully.

How bonuses must be used

Each bonus offer is limited to one person, household, address, device and payment account. Only one bonus can be active at a time, and deposit bonuses cannot be combined.

Do not abuse a bonus or use strategies whose purpose is to obtain a financial benefit from the bonus advantage. This includes low-risk roulette strategies, leaving large bets in place until wagering is complete, building value inside a game for later cash play, exploiting a software fault, or delaying game rounds, free spins or bonus features until wagering requirements no longer apply. Bonus abuse may void the bonus and its winnings, whether it is discovered during or after wagering.

Fraud, chargebacks and payment manipulation

Fraud includes collusion, cheating, forged documents, false registration details, multiple accounts, use of stolen payment cards, chargebacks, denied payments and attempts to manipulate our systems. Suspected fraud may result in account termination and the suspension or cancellation of every payout. We may report the activity to the relevant authorities.

We may hold payments where we suspect or find system manipulation. Anyone who manipulates or tries to manipulate our systems may face criminal charges.

A Bitcoin transaction flagged as replace-by-fee may cause the associated account to be closed immediately and all winnings to be withheld.

We may also close an account at our discretion without advance notice or an explanation. In that case, we may return the remaining balance after applicable withdrawal fees.

When an account becomes dormant

Your account becomes dormant after twelve consecutive months without a login or play. We may then deduct a monthly dormancy fee of 40 CAD or the equivalent from the remaining balance. If the balance is below that fee, we may deduct the whole balance.

The fee starts at the beginning of the month after the account becomes dormant. We will notify you by email. Deductions stop when you reactivate the account or its balance reaches zero.

Your balance is not a bank account

Run4Win is not a financial institution. Your balance earns no interest. We do not provide currency conversion or exchange services, including exchanges between fiat currency and cryptocurrency.

You remain responsible for any fees and taxes that apply to your winnings under the laws where you live.

If you find a software error

Do not use a bug, flaw or other software error to gain an advantage. Report it promptly to Run4Win. If you exploit an error or fail to report it, we may seek full reimbursement for the resulting losses or costs.

Games or events may be changed or discontinued. You are responsible for understanding the rules and payout percentage of each game you choose to play.

Who your agreement is with

Your agreement is with Novatrix SRL, registered in Costa Rica under number 3-102-893958 and holding licence ALSI-202508056-FI2 issued by the government of Anjouan, an autonomous island of the Union of Comoros.

We may change these terms when necessary. Where possible, we will notify you of significant changes.